All our bookings are on the basis of First come First policy.
Bookings are non-transferable. In case of cancellation of bookings from the consumer's end, no booking amount shall be refunded in any case.
Safarbook Tourculture reserve the rights to rearrange the itinerary due to any kind of unavoidable events (i.e Weather condition, political condition or any others).
An original individual identification proof (Aadhar card, Driving License, Voter ID, Passport must be carried by the traveller during the journey.
Safarbook Tourculture will not be responsible for any manmade or natural calamity. Extra expense because of any of the natural calamity will be done by consumer not Safarbook Tourculture.
All the sports are safe and approved by the state ministry, activities performed will be under the guidance of highly trained professionals. However, in case of any injury or accident during the adventure sport and travel Safarbook Tourculture will not be liable.
In case of any updates in the booking, the consumer has to give a prior notice.
In case of in appropriate weather or any change in local government norms, activities mentioned above can be scheduled or cancelled without any prior notice.
Any mischief or inappropriate attitude will not be tolerated and Safarbook reserves all rights to cancel such bookings without any refund at any time in between the trip. Safarbook Tourculture can cancel the trip or individual booking without any prior notice

Note:-

COVID TRAVEL GUIDELINES
COVID protocols must be adhered to by the passengers as per the effective mandate of the government. Without
adhering to the government guidelines, boarding shall be denied to the passengers without a refund.

SEATING CAPACITY
The seating capacity of our helicopter is 06 passengers.

HELICOPTER WEIGHT LIMITATION
The maximum weight capacity of the helicopter is 450 kg (excluding baggage weight). Passengers are taken on
board depending on the load and temperature conditions, and the pilot's call will be final. Hence, passengers
are required to provide us with their exact body weights at the time of booking.
Exceedance of helicopter weight carrying capacity will result in passengers getting deboarded and cancelled for
the Heli-tour without any refund.

ARRIVAL DATE
Our Chardham 5N/6D Heli-tours are booked flying-date-wise (Day 2 of the tour). Passengers must report to
Dehradun one day prior to the flying date.

BAD WEATHER & FORCE MAJEURE DISCLAIMER
Flying in hills is subject to bad weather, and many Force Majeure factors like delayed Air Traffic
Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden occurrence
of technical snag in aircraft, illness of flying crew or late reporting of the passengers at the helipads, among
others. Therefore, passengers must be prepared to face any eventuality and inconvenience in case of such
scenarios.

AADHAR Card copies are to be shared by all Indian passengers, & passports in case of foreign nationals.

CARRIAGE BY AIR ACT, 1972
The carriage is subject to Aviation Agency Services regulations relating to the conditions of Non-International
Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification
regarding the application of the carriage which is non-international. The liability of the company for damage
sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by the
passenger or by his registered baggage during the course of carriage by air will be governed by the provisions
of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain
exceptions, adaptations, modifications, etc as notified in the Govt. of India, Ministry of Civil Aviation
Notification and as amended from time to time.

Aviation Agency reserves the right to cancel passengers, who are unruly, abusive, intoxicated, sick, mentally unfit or
anyone else whom we deem to be unsafe to fly. No refund shall be done to such passenger(s).

Our Heli-Tours are not available for the following VIP’s:
- Speaker Lok Sabha
- Dy. Chairperson Rajya Sabha
- Central Ministers of Cabinet Rank
- C J I Supreme Court
- Governors of State
- Chief Ministers of State
- State Ministers of Cabinet Rank
- SPG Protectees – Z category only.

RESCHEDULING OF BOOKING
Rescheduling your booking to any future or prior travel date will be done subject to availability and on payment of
15% of the total tour cost. This will be permitted only if informed at least 30 days before the arrival date.
In case rescheduling is requested less than 30 days prior to the travel date, then the booking would be treated as
cancelled, & and a fresh booking will be given subject to availability, after the levy of applicable cancellation
charges.

PAYMENT TERMS:
The booking is to be done in advance with a deposit of 60% of the total amount. Balance payment will be
taken 30 days prior to the date of arrival at Dehradun.
Passengers will not be permitted to board or commence the tour unless full & and final payment of the tour has
been made.
Payments via credit/debit card machine will incur 3.5% extra charge.
Payment via American Express / Foreign cards will incur 4.5% extra charge.

CANCELLATIONS POLICY:
If passengers cancel their booking, the following cancellation charges will be applicable -
o More than 25 days prior to travel date: 40% of total tour cost.
o Between 15 to 25 days prior to travel date: 50% of total tour cost.
o 14 - 08 days prior to travel date: 80% of total tour cost.
o 07 Days or less prior to travel date: No Refund
o No show: No Refund.
o After commencement of the tour: No Refund.

FORCE MAJEURE & BAD WEATHER REFUNDS:
Basis of Refund:
 Tour Cost: The refundable amount of each uncovered Dham will be as mentioned below:
o Kharsali/Yamunotri: 20% tour cost minus INR 30,000 towards Flight preparation & service
charges, and utilized services (if any).
o Jhalla/Gangotri: 25% tour cost minus INR 30,000 towards Flight preparation & service charges,
and utilized services (if any).
o Sersi/Kedarnath: 25% tour cost minus INR 30,000 towards Flight preparation & service charges,
and utilized services (if any).
o Badrinath: 30% tour cost minus INR 30,000 towards Flight preparation & service charges, and
utilized services (if any).
o Full tour cancellation: Full refund minus INR 30,000 towards flight preparation, hotel retention
charges and utilized services (if any).
 Additional Services: The cost of additional services provided at any Dham during the tour will be deducted
over and above the refundable Tour Cost.
 Refund against an unutilized service will not be done.
 COVID-19 Lockdowns, or any National/State Emergency:
In case passengers test COVID positive before the travel, or the Yatra gets called-off by the government, or
any National or State emergency is imposed, there will be no refunds applicable.
However, passengers will be provided a Credit Voucher by Aviation Agency against the advance paid, which
will be valid for one year. It can be utilised against any of our helicopter tours or charter services by the
passengers or any of their friends/relatives.

BAD WEATHER & FORCE MAJEURE POLICIES:
 Where bad weather, technical snags, or any force majeure reason beyond Aviation Agency Services’ control
results in the cancellation of the flight or delay, Aviation Agency Services will not be liable in any way for the
cancelled or delayed flight. However, refund will be given to clients as per our refunds policy. Any kind of
inconvenience caused because of cancellation of flights is beyond the control of the operator. No compensation or
reimbursement for accommodation, transportation, meals, or any other extra travel expenses done by the
passengers shall be offered in the event of cancellation of a flight.
 In case tour departure does not take place from Dehradun on Day One due to above reasons, tour will be
considered as cancelled and full refund as per our policies will be made.
However, in case the passengers would like to consider taking the tour on the next available date, a fresh booking can
be made for the same. Our team will propose the available options to the passengers.
The balance/unutilized amount against previous booking can be adjusted against the fresh booking. And any extra
costs that would be accruing, will have to be borne by the passengers.
 In case the tour departs from Dehradun as per schedule but gets disrupted, while the tour is ongoing, our team will
propose the possible revised itinerary within the scheduled package days, but without any extension of days.
 Any extension, proposed by the passengers, in the package will only be considered at an extra cost and subject to
operational viability.
 In case for 05 straight days flying does not take place, full refund as per our policies will be made to the
passengers.
 New Chardham passenger(s) scheduled for departure from Dehradun on any respective travel date shall be our top
priority, over the back-log passenger(s) of previous days(s).
 In case of passenger get stuck at Kedarnath top due to bad weather or Force Majeure, the accommodation charges
at Kedarnath will be borne by the client directly.
 Additional night halt charges will be payable by the passengers to hotels on a direct payment basis if they get
stuck for additional nights due to bad weather/force majeure reasons over and above the 5N/6D period.
 If passengers require extra helicopter flying at the end of their tour, the same will be chargeable at INR
1,20,000/Hr + UCADA royalty & and landing charges + GST.
 Aviation Agency may not fly to Harsil/Jhalla, in case of turbulent wind conditions – which is common in the
Harsil valley after 1200 Hrs.
 While the tour is ongoing, if any group demands to cancel their tour mid-way, the arrangement of transportation
will be done by Aviation Agency, however, the cost for the same will be borne by the passengers on a direct
payment basis.
 Any increase in government levies or taxes, after the confirmation of booking, will be extra chargeable to the
passengers. Payment against the same will have to be done before the commencement of the tour.

DISPUTES
Disputes as to the legality, interpretation, application or performance of service or any of its terms and conditions
shall be governed by the laws of Delhi Jurisdiction.
 Bookings will be taken, considering there is acceptance of the above-mentioned terms & conditions by the party.

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